RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

As a consumer, after placing an order on www.santinicycling.com, you may change your mind and return all or part of the products purchased by exercising your right of withdrawal from the online purchase. Alternatively, you may replace the purchased product with a different product in another size, subject to stock availability and only within the European Union.
1. When must I inform Santini of my intention to return the products?

You have 45 days from delivery of your order to decide to return the purchased products, without providing any reason. Santini extends the standard 14-day period provided under the Italian Consumer Code.
2. How do I inform Santini of my intention to return the products?

You may choose between two methods:

a) Send an email to shoponline@santinicycling.com including:

- your first and last name

- your order number and your intention to withdraw from the purchase

- the products you wish to return

Alternatively you may complete the standard withdrawal form available at the following link (modulo-di-recesso-Santini) and send it to shoponline@santinicycling.com.

b) Online procedure (recommended)

Use the returns portal, which will guide you step by step and request all necessary information:

 Start your return
3. What condition must the products be in to be returned?:

To be eligible for return, products must:

be intact and not used beyond normal fitting as you would in a store

have all original tags, seals, and accessories attached

not have been washed
4. Who pays the return shipping costs?

Return shipping costs depend on the total order value:

- You will be responsible for return shipping costs if the total order value is below €200 for Italy and €300 for EU and non-EU countries.

- Return shipping costs will be covered by Santini if the total order value is equal to or above these thresholds.

Using the same communication method you selected, we will inform you whether your return is free of charge or at your expense. Return shipping costs, where applicable, will be calculated based on the pickup address you provide when exercising your right of withdrawal.
5. How do I return the products to Santini?
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6. When will I receive my refund?

Santini will issue a refund for the returned products within 14 days of receiving your notice of withdrawal.

Refunds will be processed using the same payment method used for the original order.

You will receive a notification once the refund has been issued.

The refund will cover the price of the returned product(s). Initial shipping costs will not be refunded, where applicable.
7. Can I exchange returned products for different items?

Returned products can only be exchanged for the same item in a different size, subject to stock availability at the time of the request and only within the European Union.

The exchange procedure follows the same methods and conditions as returns. However, exchanges may only be requested through the online returns portal in order to verify size availability.

If the requested size is available and the return is successfully completed, we will ship the replacement item in the new size. Each product may be exchanged for a different size only once.

Any applicable shipping costs will be communicated during the online procedure.

Any applicable shipping costs will be communicated during the online procedure.
8. Crash Replacement Policy

Have you purchased a Santini product from our website or from an authorized retailer and damaged it during one of your first rides due to an accident?

Don’t worry — we’ve thought of that too. While we cannot guarantee replacement of the damaged item, we offer a 30% discount based on the value of the damaged product for your next purchase (valid on full-price items only).

- Visit the “Contact Us” section at the bottom of www.santinicycling.com. Attach a photo of the damaged item. The damage and the Santini logo must both be clearly visible. You must also provide proof of purchase dated within the last three (3) months.

-You will receive a response by email shortly. If the damage is verified, you will receive a personal discount code to use on your next purchase. The discount is valid only on www.santinicycling.com and must be used within three (3) months from the date of the email.

For further information regarding returns, exchanges, or refunds, please contact our Customer Service:

Monday - Friday: 8:00 AM to 5:00 PM
Phone: (+39) 0350445159
Email: shoponline@santinicycling.com