- Changed your mind? Want to change the size or color of the purchased item? All Santini items, including accessories, can be returned.

- Only items purchased from the website www.santinicycling.com can be returned. The return of the item must be made within 45 working days from the order's receipt.

- Due to the significant price reductions applied to items in the special prices section and any promotional products, we cannot offer free returns, as indicated in our company policies. For these items, a refund can be requested, but shipping costs will be solely borne by the customer.

- Discounted items can be refunded, but size exchanges are not possible.

- For all non-EU countries, you may request a refund or a voucher equivalent to the refund amount. Size exchanges are not permitted.

- If you purchased an item from an authorized Santini retailer, you can contact them directly.

Start Your Return

-Enter your order number and the email used for your purchase, then follow the steps to complete the return or refund request.

Once your request has been submitted, you'll receive a confirmation and a return label to send the item back.

Returns are free of charge if the item was purchased at full price (this also applies to items bought with a personal discount code on the list price).

For discounted items, shipping costs will be deducted from your refund or charged during the return process if you're exchanging for a different size.

Once the package reaches us, you'll be fully refunded for the returned item (minus any shipping fees if the return is not eligible for free shipping).

Also, remember:

- The exchange is considered correct when the customer adheres to all the conditions in the Return Policies section of the General Terms and Conditions of Sale.

- Products must be returned, complete, and unused, in their original packaging.

- All returned items must be in original and saleable condition (unworn, unwashed, with tags, and/or original packaging, if applicable).

* Santini has chosen DHL as the official carrier for products purchased on www.santinicycling.com. This allows Santini to cover shipping costs and monitor the shipment status at any time.

Return of a defective product:

- Santini guarantees all its products against any manufacturing defects.

- To return a defective product, follow the procedure explained above.

- When a product is returned, Santini conducts a quality check according to the conditions indicated in the Return Policies section. Subsequently, we proceed with the refund, ensuring a transparent process in line with our standards.

- The refund process is undertaken by Santini as quickly as possible.

- If the recipient of the products indicated in the order is different from the one who made the payment for these products, the amount paid will be refunded by Santini to the one who made the payment.

- The amount is refunded via the same payment method used for the purchase. The refund will be made relative to the value of the returned goods, excluding any shipping costs POTENTIALLY incurred by the customer at the time of the initial purchase. You will see the amount credited within 5-7 working days based on your bank's policies.

- E.g., if an order is less than 100 euros, and the shipping is the customer's responsibility, in the case of a return request, the refund will only be issued for the value of the item(s) purchased without a refund of the shipping costs.