WARRANTY AND RETURNS
1. Our return service
We stand behind everything we make. We have strong committment to research and development of technologically advanced products to provide the highest performance in total comfort. If you run into problems regarding a defective product we will do everything in our power to resolve the issue. If for some reason you would like to change size or color, or exchange for a different product you can request a return.
What products can I return?
- Only products purchased directly from our website www.santinicycling.com can be returned through our online return process. Return requests must be made within 45 working days of receiving your order.
- Items in the outlet section of our site, or any sale items, due to the discounts offered cannot be returned free of charge in accordance with our policies. You can return this items, but the shipping cost will be totally in charge of the customer. Once you will have submitted the return request, you will receive the return confirmation. You can then ship the package to:
SANTINI MAGLIFICIO SPORTIVO
C/O SHOPONLINE
Via Zanica 14, 24126, Bergamo (BG) - ITALY
When the package will be delivered us, we will proceed in refunding you the money for the items (no changes are allowed).
- If you purchased an item from one of our authorized resellers and would like to return that item, you should contact the reseller directly.
How to return a product?
- Log into your account and click on 'MY ORDERS'. Here you can request your return. If you purchased with a GUEST account you will need to go to the following address: https://www.santinicycling.com/en/guest-tracking have your order number and email address handy. Once you complete the form, and create an account, you can then log in and request your return.
- You will shortly (3-4 days) receive an email confirming your return/refund request. The email will indicate a return number that must be attached to the goods you return, and the UPS label to be used to return the goods. If you decide to return products using a different shipping company other than UPS*, Santini will not be responsible for the shipping costs or for any loss or damage to the products.
- Products must be returned in unused condition in their original packaging.
*Santini works with UPS (www.ups.com) as official shipper for all products purchased from our site www.santinicycling.com. This allows us to pay for shipping an monitor the return shipments to provide the best possible service.
Returns for defective products:
- Santini guarantees it's products with regards to materials or manufacturing defects.
- In the event of defective product please follow the aforementioned return procedure.
- After receipt of the Return Form for the defective goods, Santini will inform you if the return has been accepted and if you will receive a new product or will be refunded.
How does a refund work?
- The refund with be processed in most cases within a few days of the return confirmation. All refunds will be made within (30) days of the return confirmation.
- The refund will be credited using the same payment method that was used for the purchase.
2. Crash Policy:
You bought a Santini product from our website or one of our resellers and on one of the first rides is gets damaged in a crash. No worries, we are here to help! We can't guarantee the replacement of the item but we can help you replace it with a 30% discount on our website on your next purchase.
How does the crash policy work?
- Click on the 'Contact Us' link at the bottom of our website: www.santinicycling.com. Include a picture of the item that was damaged making sure that it is visibly clear that it is a Santini product. You will also need to provide proof that the item was purchased within three months of the request.
- You will receive a reply from our team once your request is processed, and provided it satifies the terms of our Crash Policy you will received a discount code to use on your next purchase. The discount code is valid exclusively on our website www.santinicycling.com and valid for three months from the issue date.
For any further information regarding exchanges or refunds please contact our customer service: Monday – Friday: from 9.00 a.m. to 6.00 p.m. CET Customer service PHONE NUMBER: +39.035690566 E-MAIL: shoponline@santinicycling.com