FREQUENTLY ASKED QUESTIONS
Here are the answers to the most frequently asked questions about our custom clothing projects. If you have a question that is not answered here, please contact us, and we will be happy to assist you.
+ I can't decide on the design, can you help me?
Our design team will be happy to work with your idea at any stage of the process, from a simple hand-drawn sketch to a finished design. You can send us your logos in vector format (PDF, Illustrator...) or JPG with the highest possible resolution (minimum 200 dpi). A sales consultant will contact you to assist you. Throughout the process, you can participate by providing ideas and requesting changes until you achieve the desired result. The graphic design cost is 100% free, up to a maximum of 4 revisions.
+ What is the minimum order?
We can start any customization project that includes at least 15 units per model and design. It is possible to combine unisex, men's, and women's versions in any size or chamois. Tell us what you need, and we will study your case.
+ What is the expected delivery time for my order?
The delivery time for a Custom order depends on the order volume and the season. In any case, the approximate delivery time is 40 days from the confirmation of the design and order. Upon confirmation (order and design), we will provide you with a more precise delivery date. We will inform you by email as soon as your order is ready for shipment.
+ Can I reorder my order?
The minimum order for reorders is 5 pieces per model. The price will be respected for 1 year from the date of the initial order.
+ What is my size
On each product page or in the top menu, you will find a size guide to help you choose the right size.
+ Can I get a refund?
Custom orders are made especially for you and are not kept in stock. They are produced after a rigorous design and modelling process and always after your express written confirmation. It is not possible to make exchanges or returns unless there is a manufacturing defect. In this case, after our Quality Office inspection, we will repair the defect or produce another garment at no cost to you. We recommend carefully examining the order and design we send you before confirming to avoid such inconveniences.